Job Description
JOB DESCRIPTION:
- Leading and managing a team of telesales representatives to achieve sales targets and objectives.
- Propose salary policies, incentives, and contests tailored for telesales staff, ensuring alignment with the company‘s budget while maintaining competitiveness in the market
- Recruit, coach, and mentor team members to enhance their performance and skills.
- Monitor and evaluate team performance, providing regular feedback and implementing corrective actions as needed
- Conduct regular performance reviews and set goals and objectives for team members
- Ensure adherence to sales processes, procedures, and quality standards of the company.
- Stay updated on industry trends, market developments, and competitor activities to identify opportunities for improvement.
- Generate reports on team performance, sales metrics, and key performance indicators.
- Collaborate with senior management to develop strategies for business growth and improvement.
- Perform other tasks as assigned by the line manager.
REQUIREMENTS:
- From 3 years of experience in management roles in Call Centers, financial companies, banks, insurance...
- Ability to recruit and train Telesales staff
- Good communication skills and teamwork skills.
- Ability to analyze, evaluate, and improve members performance.
- Resistant to high work pressure.
- Proficient in computer use.
BENEFITS:
- Compensation: negotiable
- Benefits: Competitive
ABOUT MFAST:
MFast is the leading tech-enabled agent banking network that aims to democratize financial access to the underserved population in Vietnam and emerging Southeast Asia. The company is currently backed by prominent investors, including Ascend Vietnam Ventures, Wavemaker, Jafco Asia, Do Ventures, Headline, and Krungsi Finnovate.
In the long run, MFast aspires to be an all-in-one agent banking platform for the unbanked and underbanked population. Our mission is to increase financial inclusion for people throughout Southeast Asia, starting with the Philippines market.
